Shipping Policy

At SalonKart.com, we strive to provide a seamless and efficient shipping experience for all our valued
customers. Our shipping policy is designed to ensure timely delivery of your orders while offering
transparency and convenience. Please read the following details to understand our shipping process:

Shipping Charges:

For orders below Rs. 499, a flat shipping fee of Rs. 50 will be applicable.
For orders of Rs. 499 or above, shipping is absolutely free!

Order Processing and Dispatch:

Orders placed before 2pm on a business day (Monday to Friday, excluding public holidays) will be
processed and dispatched on the same day.
Orders received after 2pm or on weekends/public holidays will be processed on the next business
day.

Shipping Methods:

We work with reliable and trusted shipping partners to ensure the safe and timely delivery of your
orders.
The shipping method used may vary depending on your location and the size/weight of the package.

Estimated Delivery Time:

Once your order is dispatched, you can expect delivery within 2-5 business days, depending on your
location.
Please note that the estimated delivery time is an approximation and can vary due to unforeseen
circumstances, such as natural disasters or logistical challenges.

Order Tracking:

We provide order tracking facilities so that you can conveniently monitor the progress of your
shipment.
Once your order is dispatched, we will provide you with a tracking number via email or SMS. You can
use this number to track your package on our website or through the shipping partner's portal.

Delivery Attempts and Signature:

Our shipping partners will attempt to deliver your package to the provided shipping address.
If no one is available to receive the package, they may leave a delivery notification, or the package
may be reattempted for delivery on the next business day.
In some cases, a signature may be required upon delivery for security purposes.

Address Accuracy:

Please ensure that the shipping address provided during checkout is accurate and complete.
We will not be responsible for any delays or delivery issues caused by incorrect or incomplete
address details.
If you need to update your shipping address after placing an order, please contact our customer
support team as soon as possible.

International Shipping:

Currently, we only offer shipping within India. We do not provide international shipping services.
We continuously strive to provide the best customer experience, and if you have any further
questions or concerns regarding our shipping policy, please feel free to contact our customer
support team. We will be happy to assist you.

Note: This shipping policy is subject to change without prior notice. Please refer to the most recent
version on our website for any updates.

Return and Exchange Policy for SalonKart.com:

Thank you for choosing SalonKart.com as your trusted B2B e-commerce platform for salon supplies
and education. We strive to provide you with high-quality products and services to meet your
professional needs. In order to ensure a smooth and satisfactory shopping experience, we have
established the following return and exchange policy:

Returns for Personal Care Products:

Unfortunately, we do not accept returns for personal care products due to hygiene and safety
reasons. This includes items such as cosmetics, skincare products, hair care products, and any other
products that come in direct contact with the body. We encourage you to make an informed
decision when purchasing these items.

Damaged Packages:

We take great care in packaging and handling your orders to ensure they arrive in excellent
condition. However, if you receive a package that is visibly damaged at the time of delivery, we
kindly request you to refuse the shipment. Inform the delivery personnel about the damage and
contact our customer support team immediately to report the issue. We will investigate the matter
and arrange for a replacement or refund accordingly.

Defective or Incorrect Products:

If you receive a defective or incorrect product, please contact our customer support team within 48
hours of receiving the shipment. We may require you to provide detailed information and
supporting evidence (such as photographs) to validate the issue. Upon verification, we will gladly
arrange for a replacement or refund, depending on the nature of the problem.

Return and Exchange Eligibility:

In cases where returns or exchanges are permitted, the following conditions apply:

a. The product must be unused, unopened, and in its original packaging.
b. All accessories, tags, and labels must be intact and attached to the product.
c. The return or exchange request must be made within 7 days of receiving the shipment.
d. Proof of purchase, such as the order number or invoice, must be provided.
e. Products that are excluded from returns, such as personal care items, cannot be returned or
exchanged.

Return and Exchange Process:

To initiate a return or exchange request, please contact our customer support team via email or
phone. Provide the necessary details, including your order number, the item(s) you wish to return or
exchange, and the reason for the request. Our team will guide you through the process and provide
you with the necessary instructions.

Refunds and Replacements:

Upon approval of your return or exchange request, we will process the refund or replacement as per
your preference. Refunds will be issued to the original payment method used during the purchase.
Replacements will be shipped to the provided address within a reasonable time frame.

Please note that shipping and handling charges are non-refundable unless the return or exchange is
due to our error. We recommend using a trackable shipping method and retaining proof of shipment
for your records.

Education Services:

For educational services, such as online courses or workshops, refunds may be subject to specific
terms and conditions outlined in the respective course or workshop description. Please review the
details provided for each educational offering before making a purchase.
We reserve the right to modify or update this return and exchange policy at any time without prior
notice. It is your responsibility to review the policy periodically to stay informed about any changes.

If you have any further questions or concerns regarding our return and exchange policy, please don't
hesitate to reach out to our customer support team. We are here to assist you and ensure your
satisfaction.

Thank you for your understanding and cooperation.

SalonKart.com